social media CRM

Submitted by Kip on Thu, 03/24/2011

I love Virgin Atlantic.

One of the reasons I do is I believe they really, really do care about their customers. As proof of this, one time back in 1994 I had a problem with one of their flights and wrote a note to Richard Branson to make him aware of it (this was back in the days in which you still wrote letters that went through the post office).

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